AHMEDABAD: E commerce major Snapdeal, which offers assured delivery of certain mobile phone models to customers within 4 hours of placing an order, now plans to expand the scope of four-hour-delivery to other products, a senior executive said. “We have already advanced upon our delivery time by 70% over last year and would now expand the scope of 4 hour deliveries beyond exclusive Cell phone launches,” Ashish Chitravanshi, VP operations at Snapdeal, told ET without elaborating.
He said Snapdeal has witnessed 40 per cent traction in ‘next day’ and ‘same day’ assured deliveries in the last six months for cell phones and fast-moving consumer goods. Chitravanshi claimed that nearly 99% of orders placed on Snapdeal platform are dispatched on the same day.
He said the Gurgaon based eCommerce firm, which invested $200 million in its supply chain and logistics in 2015 and has a warehouse space of 2 million square feet, now fulfils 70 per cent of its orders through its own warehouses compared to just 7 per cent in Jan 2015.
Hoping to deliver faster, Snapdeal is currently doing pilots on hyper local model through its omni-channel platform Janus. Chitravanshi said the Snapdeal team size has been increased 5-fold in less than a year to over thousand executives across core supply chain functions, seller experience, business intelligence and risk management.